Frequently asked questions

Need some answers? You’ve come to the right place!

  • How long have you been in business?

    We have been providing taxi services to the residents of Portland, ME for over 10 years.

  • Which areas do you provide taxi services to?

    We provide taxi services to the Greater Portland area which includes the cities of Portland, South Portland, Falmouth, Westbrook, Freeport, Yarmouth, Scarborough and Cape Elizabeth.

    We also provide rides to anywhere else you need to go in the beautiful State of Maine and New England.

  • How can I book a taxi cab?

    You can book your taxi cab or make a reservation online, via email or by phone. We're available 24/7 to assist you with your travel needs.

  • What happens if my flight changes?

    If your flight information changes, please call us immediately at (207) 899-5335 so that we can update the schedule and avoid delays.

  • I have a medical appointment, How can I get transportation?

    All non-emergency medical transportation should be set up at least three days in advance.

  • Are your vehicles smoke free?

    Yes. There is no smoking during our transfers. Passengers are allowed to smoke while doing a grocery stop outside of our vehicles.

  • Do you offer a grocery store stop?

    Yes. Our grocery store stop is complementary and we allow our passengers 20 minutes of shopping for necessities. It needs to be prearranged when booking and the store has to be on route to the hotel.

  • What is your cancellation policy?

    We understand your travel plans may change and other circumstances may arise. With that in mind, Airport Cab has a very simple cancellation policy. Just give us 24 hours notice within our business hours prior to your pickup time and we won't charge your credit card.

    Refunds normally show up on your account within 2 business days depending upon the credit card and issuing bank. Airport Cab will not refund payment if cancelled with less than 24 hours notice prior to pickup time or in the event of a no-show. We will charge for one way transfer.